Crime Maps – Week of 10-20-13

A User’s Guide to 9-1-1 for Emergencies:


•Dial 9-1-1

•Tell the operator what the emergency is

•Wait for further instructions from the operator

•Don’t hang up until the operator tells you to


What is an Emergency? Just some examples . . .

•Any serious medical problem (chest pain, seizure, bleeding)

•Any type of fire (business, car, building)

•Any life-threatening situations (fights, people with weapons, etc.)


What information will the operator need?

•The location where assistance is needed

•Your name and phone number

•The nature of the emergency

•Descriptions of suspects, or additional information


Helpful Hints:

•Always listen to the dispatcher for guidance. The questions they ask are for the safety of the public and the officers.

•Just because they are questioning you does not mean help is not on the way. Keep answers short unless asked to elaborate.

•Information is entered into a computer and dispatched at the same time. The officers may arrive while you are still talking to the operator.

•Remain on the line until told to hang up. The operator may need more information or to give you further instructions.

Be familiar with your area. We can’t help if you don’t know where you are.

•NEVER directly intervene in a crime in progress.


What to do when you need help, but it’s not an emergency:


•Dial (502)574-7111

•Tell the operator the problem

•The operator will ask you questions and tell you when to hang up


Some examples of Non-Emergency Calls

•Property damage accidents (“Fender Benders”)

•Break-in to a vehicle (when suspect is gone)

•Theft of property (when suspect is gone)

•Vandalism (when suspect is gone)


•Intoxicated persons who are not disorderly

•Cars blocking the street or alleys

Click to enlarge the images:

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