Call 211 For help

Every hour of every day, someone in the Metro Louisville area or surrounding counties is in need of help, from finding substance abuse assistance to securing quality care for an aging parent. There are so many agencies, services, and help-lines that individuals often don’t know where to turn. In many cases, people give up, going without readily available services because they do not know where to start looking for what they need. 2-1-1 is changing that by connecting people with needed services and volunteer opportunities.

Metro United Way 2-1-1 provides services to 1.2 million residents in our 12-county, two state area. Three counties in Indiana (Clark, Floyd, and Harrison) and nine in Kentucky (Bullitt, Carroll, Jefferson, Henry, Nelson, Oldham, Shelby, Spencer and Trimble) make up the current service area.  2-1-1, is an easy to remember number, where you speak with a trained counselor and receive the information on the services you need.  

Our Community as a whole will benefit by having access to information on a wide range of services and the agencies that provide services. The following examples highlight the information available from 2-1-1;

  •          Basic Human Needs;  Neighborhood House, Center for Lay Ministries, Interfaith Community Council,
  •          Employment Supports;  Louisville Central Community Center, Louisville Education Employment Partnership (LEEP),
  •          Children, Youth and Families;  Home of the Innocents, Family & Children First
  •          Support for Older Americans and Persons with Disabilities;  ElderServe, Custom Quality Service,
  •          Volunteer Opportunities and Donations: Direct connect to all local agencies and,

 2-1-1 is available to provide backup support during a local, state or national crisis/ disaster.   In the future 2-1-1 will serve as a direct conduit for people to find places to volunteer their time and talents. 


Benefits to 2-1-1 Users

  •          One call gives access to resources across the community, no more wasted time trying to find the right resource(s), and 2-1-1 is a confidential call.
  •          24-hour/7 days a week availability; 2-1-1 is always there.
  •          2-1-1 is an easy way to find or give help in your community.
  •          During nature disasters 2-1-1 will keep the 9-1-1 system focused on emergency calls.


Metro United Way 2-1-1 Accomplishments;

      Answered more than 100,000 requests for services in the since its beginning in 2006. Presently 2-1-1 is on track to answer more than 50,000 calls in 2009.

      Provided more than 70,000 service referrals to 2-1-1 callers.

      In Bullitt County in January 2007 provided informational support for State Emergency Management Agency operations and neighborhood residents during the train derailment.

      Partnered with Anthem Blue Cross and Blue Shield of KY to improve access to health care and health information throughout the state of Kentucky.

      Hosts a Database of 916 agencies and 2913 programs.

      Since February 2008 assisted more than 3500 individuals statewide with foreclosure issues.

      Partnered with Jefferson Community College in an early awareness program to reduce dropout rates.

      Identified 628 ill or disabled seniors who needed assistance cleaning up the damage caused by the September Wind Storm of 2008.

      Identified 600 plus ill or disabled seniors needed assistance cleaning up the damage caused by the January Ice Storm 2009.

      Is creating a special needs assessment tool to better identify the unmet needs of individuals in our community

* Metro United Way’s 2-1-1 line is around the clock by the counselors at the Seven Counties Crisis and information Center.


One Response

  1. Thank you so much for helping to spread the word about 2-1-1!

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